Untung44 Privacy Policy —
Personal Data Protection Malaysian Members

Untung44 ("we", "untung44", "platform") is committed to protecting the privacy of every member who uses our services at https://untung44.best. This Privacy Policy explains what information we collect, how we use it, who we may disclose it to, and what choices you have regarding your personal data.

This policy applies to all registered untung44 members in Malaysia and covers all services we offer — including live casino, blackjack, lottery, Sports Betting on the Malaysia Super League and EPL, virtual sports, and the VIP Rewards programme. It also covers use of the website, mobile app, and all communications between you and untung44.

Untung44 acts as the data controller, responsible for ensuring your personal data is processed in accordance with applicable data protection laws and the principles set out in this policy. We take this responsibility seriously, as your trust is the foundation of the service we have built.

• This policy applies to all untung44 members in Malaysia
• We are responsible as your data controller
• This policy is updated from time to time and the effective date is stated above
• Continued use of the platform constitutes acceptance of the updated policy

Untung44 collects the personal data necessary to deliver our services safely and efficiently. The following are the categories of data we collect:

Identity & Account Data:

Identity Verification (KYC) Data:

Financial & Transaction Data:

Platform Usage Data:

Technical Data:

We only collect data that is strictly necessary for the stated purposes. Untung44 does not collect sensitive information such as medical data, religious beliefs, or the political views of members.

Untung44 collects personal data through several different methods depending on how you interact with our platform:

• Account Registration — When you register a new account at untung44, you provide basic information such as your name, email, phone number, and date of birth directly through the registration form.
• KYC (Identity Verification) Process — To process withdrawals above certain thresholds or meet legal compliance requirements, we request identity verification documents such as a copy of your Malaysian MyKad.
• Financial Transactions — Every time you make a deposit using DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, FPX Maybank2u, CIMB Clicks, or any other supported Malaysian payment method, our system keeps a record of that transaction.
• Platform Usage — untung44's systems automatically generate and store game logs, Live Casino betting records, blackjack results, and Sports Betting activity for record-keeping, security, and dispute resolution purposes.
• Support Communications — When you contact untung44 customer support via live chat, email, or other channels, we retain conversation records for quality assurance and reference purposes.
• Cookie Technology — Your web browser stores cookies sent by untung44 when you visit our platform. These cookies help the platform remember your preferences and improve your overall user experience.

In some cases, untung44 may receive information about you from legitimate third-party sources — such as identity verification service providers or payment processors — for legal compliance and fraud prevention purposes.

Untung44 uses members' personal data for specific, legitimate purposes that are limited to what is necessary for platform operations. The following are the primary purposes for which data is used:

• Account Operations & Verification — To create and manage your account, verify your identity, process secure logins, and enable two-factor authentication.
• Financial Transaction Processing — To process deposits and withdrawals via local Malaysian payment methods, generate transaction receipts, and maintain financial records as required by law.
• Gaming Services Provision — To properly operate Live Casino games, blackjack, lottery, Sports Betting, and virtual sports, process game outcomes, and credit winnings to your account.
• Security & Fraud Prevention — To detect and prevent fraudulent activity, money laundering, multiple account ownership, and other security threats to the platform and its members.
• Legal & Regulatory Compliance — To meet applicable legal obligations including KYC (Know Your Customer) requirements, financial reporting requirements, and regulatory directives.
• Customer Support — To respond to enquiries, resolve technical issues, and provide assistance related to your untung44 account or gaming experience.
• Platform Improvements — To analyse how members use the untung44 platform, enabling us to improve features, identify technical issues, and ensure optimal platform performance.
• Account-Related Communications — To send important notifications regarding your account, transactions, policy updates, relevant promotional offers (with your consent), and security information.

Untung44 does not sell, rent, or disclose members' personal data to third parties for marketing purposes. However, there are limited situations where sharing your data is necessary to keep the platform operating safely and correctly:

• Payment Processors — To process your deposit and withdrawal transactions, the necessary transaction information is shared with approved payment service providers such as DuitNow, Touch 'n Go eWallet, GrabPay, FPX, and others. All such providers are bound by strict confidentiality agreements with untung44.
• Identity Verification Service Providers — For KYC purposes, untung44 may engage approved third-party services to verify the authenticity of your identity documents. These providers are subject to the same confidentiality obligations.
• Gaming Platform Providers — To provide Live Casino, Blackjack, and other games, untung44 partners with approved game platform providers. Required game data is shared within a secure, encrypted environment.
• Legal Authorities — untung44 will disclose member data to Malaysian authorities or regulatory bodies when required by law, court order, or to assist a legitimate criminal investigation. In such cases, untung44 will notify the affected member to the extent permitted by law.
• Cloud Services & Infrastructure — Your data is stored on server infrastructure managed by trusted cloud service providers. All providers are bound by comprehensive data protection agreements with untung44.

In all data-sharing situations outlined above, untung44 ensures that only the minimum necessary data is shared, and all receiving parties are bound by confidentiality and data protection obligations equivalent to or stricter than those we impose on ourselves.

Untung44 employs multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data Encryption in Transit — All data transmitted between your device and untung44's servers is encrypted using 256-bit TLS/SSL protocol. This ensures your information cannot be intercepted, even over unsecured networks.
• Data Encryption at Rest — Sensitive data stored in untung44's databases — including passwords, banking details, and identity card information — is encrypted using the latest industry-standard encryption algorithms.
• Role-Based Access Control — Only untung44 staff with specific authorisation may access member data, and only to the extent required to carry out their duties. All access is continuously audited and monitored.
• Real-Time Threat Monitoring — untung44's security system continuously monitors for unusual activity or unauthorised access attempts and takes automated action to block detected threats.
• Regular Security Audits — Untung44 conducts regular internal and external security audits to identify and address any vulnerabilities in our systems.
• Staff Training — All untung44 staff who handle member data receive regular data protection training and are bound by strict confidentiality policies.

While untung44 takes all reasonable steps to protect your data, it is important to understand that no security system is 100% foolproof. We therefore also encourage you to protect your account by using a strong password, enabling two-factor authentication, and reporting any suspicious activity to us promptly.

Untung44 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulatory obligations.

• Active Account Data — Your account data is retained for as long as your account remains active on untung44. While your account is active, this data is necessary to provide services to you.
• Financial & Transaction Data — Financial transaction records are retained in accordance with Malaysian legal requirements on financial records and anti-money laundering (AMLA), typically covering a period of 7 years from the transaction date.
• KYC (Identity Verification) Data — Identity verification documents are retained in accordance with applicable legal compliance requirements, typically for 5 years after the business relationship ends.
• Game Logs & Activity — Game records and platform activity logs are retained for a minimum of 2 years for security, dispute resolution, and compliance purposes.
• Communication Data — Customer support communication records are retained for 2 years for service quality and reference purposes.
• Data After Account Closure — Upon account closure, untung44 will delete or anonymise data that is no longer required for legal purposes within a reasonable timeframe.

If you wish to request deletion of your personal data before the standard retention period ends, you may contact untung44 at support@untung44.best. We will review your request and act on it to the extent permitted by our legal and regulatory obligations.

As an untung44 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Untung44 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure proper functionality. The types of cookies we use are as follows:

• Essential Cookies — These cookies are required for the untung44 platform to function properly. They include login session cookies, security cookies, and cookies that remember your game preferences. These cookies cannot be disabled.
• Performance & Analytics Cookies — These cookies help us understand how members interact with the untung44 platform — which pages are visited most often, how long members spend in each section, and where they encounter technical difficulties. We use this information to continuously improve the platform.
• Functional Cookies — These cookies store your personal preferences such as your selected language, display settings, and last-played game choices, so you do not need to reconfigure them each time you log in.
• Security Cookies — Dedicated cookies that help identify and prevent fraudulent activity and unauthorised access to your account. These cookies form part of untung44's layered security system.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the untung44 platform and you may be unable to log in or play games properly. For guidance on managing cookies in your browser, refer to your browser's help section.

Untung44 is an online gambling platform strictly limited to individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

• All members are required to verify their age upon registration
• Untung44 uses age verification measures to detect and prevent underage registration
• If untung44 discovers that a child's data has been collected inadvertently, the account in question will be closed immediately and all data permanently deleted
• Parents or guardians who suspect their child is using the untung44 platform should contact us immediately at support@untung44.best

We take child protection very seriously. If you are aware of any underage individual using the untung44 platform, please notify us immediately so that appropriate action can be taken.

Untung44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When changes are made:

• The "Updated" date at the top of this page will be changed to reflect the latest revision date
• For major changes that significantly affect your privacy rights, we will send a notification to your registered email address at least 7 days before the changes take effect.
• Continued use of the untung44 platform after the effective date of any changes constitutes your acceptance of the updated policy
• Previous versions of the Privacy Policy are available upon request by contacting the untung44 support team

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your personal information. Minor changes that do not affect your fundamental rights may be implemented without specific notice.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how untung44 handles your personal data, we encourage you to reach out to us directly. Our team is ready to assist and committed to resolving every privacy concern promptly and transparently.

• Email: support@untung44.best — Please include "Privacy Enquiry" in the subject line
• Live Chat: Available on the untung44 platform — 24 hours a day, 7 days a week
• Response Time: We will respond to privacy enquiries within 3 business days
• Formal Request: For data rights requests (access, correction, deletion), we will action them within 30 days

For complaints that cannot be resolved directly with untung44, you have the right to submit a complaint to the relevant data protection authority in Malaysia. We are committed to cooperating fully with any formal investigation or complaint process.